Purpose

To ensure all incoming shipments are properly received, inspected, documented, and stocked in a safe, organized, and efficient manner. This protocol helps prevent inventory errors, protects merchandise, and maintains store safety and flow.

Scope

This procedure applies to all staff involved in receiving, stocking, and documenting deliveries at Whitten Hardware — including standard deliveries, bulk items, restricted goods, after-hours drop-offs, and vendor-managed inventory (VMI).

Reference SOPs

Browse the full Whitten Hardware SOP Collection and find the relevant sections:

• Section 3.2: Receiving and Stocking

Steps

1. Prepare for Deliveries
   • Review delivery schedules and ensure purchase orders are ready.
   • Designate receiving zones: unloading, inspection, staging, and quarantine (for damaged goods).
2. Receive and Inspect Goods
   • Verify delivery contents match the purchase order.
   • Check for visible damage; log issues and separate affected items.
   • Use designated equipment (e.g., pallet jacks, gloves, safety gear).
3. Document and Log Inventory
   • Record item details in the inventory system (SKU, quantity, description).
   • Label items appropriately with barcodes or stock numbers.
   • File invoices, delivery slips, and inspection forms in the documentation station.
4. Stock or Store Inventory
   • Move approved goods to designated storage or sales floor areas.
   • Follow safety protocols when handling pallets, hazardous items, or heavy loads.
   • Store overstock in labeled backstock areas.
5. After-Hours Deliveries
   • Use secure drop-off areas with proper signage and access control.
   • Inspect unattended deliveries first thing the next business day and log accordingly.
6. Restricted Item Handling
   • Only authorized staff should handle restricted or hazardous goods.
   • Store in approved, labeled areas with appropriate documentation and safety precautions.
7. Pallet and Bulk Item Protocol
   • Use proper lifting equipment and store items securely in designated bulk zones.
   • Avoid overloading or stacking too high to prevent tipping hazards.
8. Vendor Managed Inventory (VMI)
   • Allow approved vendors to restock designated products.
   • Verify quantities, inspect condition, and update the inventory system immediately.
9. Clean and Maintain the Receiving Area
   • Perform daily cleanup of packaging and debris.
   • Conduct weekly audits to ensure the area remains organized, safe, and compliant.